Senin, 20 Nopember 2017

Communication Skills For Secretary

  1. PENDAHULUAN
    To be effective in business, you have to communicate well.

    Being an effective communicator takes real skill. Effective communication is the basis of all business work at the company. Communication skills have to be continuously developed on an on-going basis, because they are the heart of interpersonal skills. Therefore, the greater your awareness of how it all works, the more effective your communication will be.
  2. TUJUAN
    • To improve secretary's communication skills
    • To get empathic attitude from others
    • To increase self confidence through communication
  3. SASARAN PESERTA
    Peserta yang diharapkan hadir adalah :
    • Executive Secretary
    • Junior Secretary
    • Front liner staffs
  4. METODE TRAINING
    • Concept delivery
    • Exercises & Games
    • Role Play
  5. RENCANA MATERI DAN PEMBICARA TRAINING
    Hari Pertama
    WAKTU MATERI TRAINING
    08.00 - 09.00 Registration
    09.00 - 10.30

    Sesi 1
    COMMUNICATION IS AN INDIVIDUAL SKILL

    Pokok Bahasan :

    • Understanding person's point of view
    • Change yourself for better relationship
    • Personal style in communication
    10.30 - 11.00 Coffee Break
    11.00 - 12.30

    Sesi 2
    HOW COMMUNICATION PROCEEDS

    Pokok Bahasan :

    • Communication as part of Interpersonal skills
    • Verbal and non verbal communication
    • Cycle of Communication
    12.30 - 13.30 Makan Siang
    13.30 - 15.00

    Sesi 3
    SOME BARRIERS FOUND TO EFFECTIVE COMMUNICATION

    Pokok Bahasan :

    • To many assumptions
    • Patterns or habits of communication
    • Always to be right!
    15.00 - 15.30 Coffee Break
    15.30 - 17.00

    Sesi 4
    RESOLVING CONFLICT

    Pokok Bahasan :

    • Making an Agreement
    • Building a bridge
    • Between "I" and "You" statement

    Hari Kedua
    WAKTU MATERI TRAINING
    08.00 - 08.30 Registration
    08.30 - 10.00

    Sesi 5
    HOW TO IMPROVE COMMUNICATION SKILLS

    Pokok Bahasan :

    • Be a good Influencer
    • Listen and Respond Effectively
    • Be Positive Thinking
    10.00 - 10.30 Coffee Break
    10.30 - 12.00

    Sesi 6
    HOW TO IMPROVE COMMUNICATIONS BETWEEN IT AND ITS OPERATIONS

    Pokok Bahasan :

    • Understanding the issues of IT
    • Can technology support our job implementation?
    • To get great impacts from difficult people with IT
    12.00 - 13.00 Friday Prayer & Lunch
    13.00 - 13.40

    Sesi 7
    THE KEY SUCCESS TO COMMUNICATION

    Pokok Bahasan :

    • What to say in the difficult situation to have a positive perspective
    • Change what is familiar with you and work with what is strange with you
    • How to make good talk behind somebody's back
  6. TRAINER
    • Professional Trainers
    • Business Practitioners
    • Psychologist
  7. INVESTASI
    Rp. 2.000.000,- / peserta
    Biaya ditransfer ke Bank BNI Cab. Melawai Raya
    No. Acc. 173.68.567 a.n. Intipesan Pariwara
    (Biaya sudah termasuk materi pelatihan & makan siang)

Untuk Informasi dan pendaftaran lebih lanjut dapat menghubungi
Sekretaris Network
Jl. Baung IV No. 36A, Kebagusan, Jakarta 12520
Telp : (021)7884 4904
Fax : (021) 7883 8781
Email : info@sekertarisnetwork.com
Attn : Dian